An interview with Kelly McCormick, Federal Account Executive, and Elijio Martinez, Industry Principal for Government, Zoom
With the rise of the remote and hybrid workforce, government agencies need to rethink the employee experience. “The agency of the future looks a lot like what we see in the private sector these days, where it’s seamless, it’s simple,” said Kelly McCormick with Zoom.
“Government agencies recognize that they have a brand problem,” he said. If people view government workplaces as mired in outdated processes or technology, they will look elsewhere for employment. “It’s incumbent on government leaders to invest in solutions that bring the workplace to where their workforce wants it to be.”
Future Vision
The workforce of the future will look for a high-level user experience, one that supports its needs even when some or all of the team works remotely or in hybrid arrangements. “Can I start a meeting on time? Am I having to reschedule something because of a technical challenge?” McCormick said. A modernized workplace can smooth out those kinds of bumps, and the same technology will also drive positive citizen encounters.
Government efforts “need to hone in on accessibility for the constituents,” said Zoom’s Elijio Martinez. “They want everything accessible via the internet now. They want those workflow processes to be streamlined.”
How Zoom Helps
The pandemic made Zoom a household name, a shorthand way for people to describe a smooth and seamless video encounter. Throughout the COVID crisis, “our platform spoke for itself, any time somebody needed a video platform that was simple, scalable and secure,” Martinez said.
That same capability now can help the government create a workplace that responds to both employee and citizen expectations while maintaining robust privacy, trust and cybersecurity.
Zoom technology — including event, webinar and phone system solutions — can help agencies build well-rounded, capable and unified communications infrastructure. And Zoom for Government makes this unified platform readily available to government agencies.
“It meets a myriad of compliances and security certifications, including FedRAMP, StateRAMP, as well as the more recent Criminal Justice Information Services (CJIS) offering,” Martinez said. “The government platform is U.S.-based, with data flowing through the AWS cloud.”
What It Looks Like
What does all this look like in action? McCormick pointed to a recent example in which a Navy component sought seamless communications in order to more effectively support its workforce.
“They were looking at their future of work” and realized they needed to extend their office communications out to mobile devices, McCormick said. “They started leveraging Zoom Phone to deliver a unified communications platform for all of their users working in a hybrid or remote posture.” For government users, “we are here for your mission, we are here for your agency. We’re excited to work with the federal government and partner with them to deliver the best solution possible,” McCormick said.
This article is from our guide, “Agency of the Future: How New Ideas are Emerging in the Present.” To read more about how agencies are building the future now, download it here:
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