The New Year has begun, and there’s no better way to start it off than with our free online professional development opportunities!
Check out what we’ve got planned this month, and don’t forget, you can pre-register for all of our GovLoop Spotlight sessions this year to set yourself up for learning success.
What CX Metrics Actually Matter and How to Measure Them
To successfully measure your CX efforts, you first need to have the right metrics in place.
Join us online Monday, Jan. 22, at 4 p.m. ET/1 p.m. PT to learn from government leaders and your peers about the CX metrics that matter and how you should measure them.
Specifically, you’ll learn:
- How to tie your CX metrics to your agency’s goals and mission.
- The proper cadence and strategy for measuring CX goals.
- How to report on and share your CX metrics.
Strategies for Increasing Customer Engagement
As the ways in which government interacts with customers and provides critical services changes, are you able to keep up? Do you have strategies in place to support customer engagement?
Join us online Wednesday, Jan. 24, from 2-2:50 p.m. ET/11-11:50 a.m. PT to hear from government and industry experts about creative ways to boost customer engagement.
Specifically, you’ll learn how to:
- Elevate constituent engagement.
- Address challenges around siloed and paper-based processes.
- Modernize your customer engagement in the current budgetary and security environment.
Modeling a Healthy Work-Life Balance
We’ve all heard the saying “actions speak louder than words” and this is true even in the work environment.
Join us online Monday, Jan. 29, at 4 p.m. ET/1 p.m. PT to learn from government leaders and your peers about how to model a healthy work-life balance.
Specifically, you’ll learn:
- Why modeling intended behavior is so important.
- Strategies for maintaining work-life balance while completing your workload.
- What modeling tactics have worked best for your peers.
Networking With Purpose
It is imperative for your career growth to cultivate strong relationships with your mentors, supervisors and peers.
Join GovLoop and NextGen online Tuesday, Jan. 30, from 2-2:50 p.m. ET/11-11:50 a.m. PT to learn from a government networking expert about how to build relationships that matter in today’s work environment.
Specifically, you’ll learn:
- Barriers that are holding us back from creating meaningful relationships.
- Strategies for putting yourself out there to connect with others.
- Tips and tricks for networking in a hybrid world.
Making Digital Services More Accessible
Accessibility can take many forms; it can mean providing tools to aid those with disabilities, using inclusive language to not alienate populations and it can also mean making sure that broadband access is available for customers.
Join us online Wednesday, Jan. 31, from 2-2:50 p.m. ET/11-11:50 a.m. PT to hear from government and industry leaders about their strategies for making digital services accessible.
Specifically, you’ll learn:
- What true accessibility looks like in 2024 for government agencies.
- Where the biggest pain points exist for enhancing accessible digital services.
- Use cases from organizations that have transformed their digital services.
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